GOJO Student App
Data Deletion & Account Requests
Last Updated: October 22, 2026
Request Student Account Deletion
A student, parent or guardian, or authorized school representative may request deletion of a GOJO Student App account and associated account data without reinstalling or signing in to the app.
What to Include
- Use the subject GOJO Student App Account Deletion Request.
- Provide the student's full name, Student App username or student code, and participating school name or school code.
- State whether you request account deletion, correction, access to information, or another privacy action.
- If submitting for a student, explain whether you are the student, parent or guardian, or an authorized school representative.
Do not email passwords, app-lock passcodes, authentication tokens, assessment answers, or unnecessary identity documents.
Verification and School Coordination
GOJO may ask for limited information needed to verify the requester and protect the student from unauthorized deletion. Because accounts and educational records may be provisioned or controlled by a participating school, GOJO may coordinate the request with that school before changing or deleting the account.
What May Be Deleted
When a verified deletion request is approved, GOJO will delete or de-identify information reasonably associated with the Student App account where permitted, which may include profile information and profile images, app preferences, saved content, personal notes, selected uploads, and other account-linked app data.
What May Be Retained
Some information may be retained when required for school or academic records, assessment or exam integrity, legal compliance, safety and security, dispute resolution, fraud prevention, or backup integrity. Messages or records involving other users may be retained in deleted or de-identified form where needed to preserve the other user's record or the participating school's records. GOJO will limit retained information to the purpose requiring retention.
Device Data
After an account request is completed, uninstalling the Student App or clearing its storage removes local caches, offline downloads, preferences, and other app data stored on that device. GOJO cannot remotely clear data from a device that is offline or outside its control.
Other Requests
The same email may be used to request access, correction, restriction, or a copy of certain information. Official academic or school records may need to be handled by the participating school.
Contact
Email [email protected] for Student App account and data requests.